Service Offerings
Campaign Studio Support Scope
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Note
For additional information about Campaign Studio, see its product documentation.
With Campaign Studio, you can build email, nurture campaigns, personalize messages, execute A/B tests, and measure results. It simplifies marketing automation for everyone on your team, eliminating the need for dedicated, certified staff to execute your campaigns.
Last updated: August 22, 2023
Campaign Studio
Basic Campaign Studio | |
|---|---|
Critical urgency timeframe | 2 hours |
High urgency timeframe | 8 hours* |
Medium urgency timeframe | 2 business days* |
Low urgency timeframe | 4 business days* |
* Monday through Friday within the Customer Application’s Support Region business hours, excluding regional holidays
Acquia Support will provide the following support to these Campaign Studio components:
Campaigns: Diagnose problems with the campaign builder and scheduling events.
Channels: Diagnose problems with email themes, but may not be able to assist with troubleshooting or fixing email client issues. Acquia Support does not create new themes or add to existing themes.
Components: Diagnose problems with assets, dynamic web content, forms, and landing pages.
Campaign management: Diagnose problems with contacts, segments, and contact lists
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If this content did not answer your questions, try searching or contacting our support team for further assistance.