Service Offerings
How to securely share information with Acquia Support
With Copilot
Acquia Copilot is a conversational AI connected into our product documentation and knowledge base. Ask Copilot about product features, technical details, troubleshooting and how to get started with Acquia products.
Sign in to use Acquia Copilot
Information security is critical to maintaining the integrity of websites. On occasion, you must provide secure information (such as passwords or SSL certificates) to Acquia Support to provide access, installation, or for troubleshooting. These items must be securely maintained and must not be transmitted insecurely.
Important
To help ensure the security of your systems, do not:
You can upload your new files (certificate, chain certs, and private key) to the server itself, using one of the following methods:
An example of a secure directory you can use is:
/mnt/gfs/sitename.prod/ssl/new_certAfter you have securely uploaded your files, you can file a new support request to have the files moved.
If you are still unsure where to place your files, create a Support ticket. Acquia Support will direct you how to upload your SSL certificate and private key securely.
Note
If you send your SSL certificate and private key through email or attach them to a ticket, Acquia may require you to revoke and rekey your certificate for your own protection.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.