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The web browser extension allows non-admin users to quickly view and repair website issues. Many of the same sections from the Web Governance application are available, including SEO, statistics, accessibility, quality assurance, policies, heatmaps, and more. The web browser extension can also be used to view certain things about external websites.
This article provides instructions on how to manage a website with the web browser extension.
Instructions
This section provides instructions on how to find and use the features in the web browser extension.
Note
If this is the first time that a scan is done on the website, there might not be much data to compare with.
Content Issues (insect icon)
Click to view potential issues with error content, as identified by the most recent scan.
The information that is displayed is:
Scan Information: Click the arrow to expand the field. The field shows the date that the page was last crawled, and buttons to Start new scan and Show scanned source for the current page.
Start new scan: Click to start a scan on the current page. A rotating icon and the text, "Scan in progress" are shown until the scan is complete.
Show Scanned Source: Click to view the HTML source code on the current page. Search the HTML source code for a text string, or click X to close the HTML source code and return to the previous view.
Quality Assurance: Click the arrow to expand the field. The field shows a quick overview of the number of broken links, broken images, misspellings, and potential misspellings on the current page. If there are any errors, the See Issues button is visible. Click See Issues to open a window and view the errors in more detail.
Mark as fixed: Marks the issue as fixed. It will be included in subsequent scans and if the error returns, it will appear again in the broken links list. Select this option when the error is actually fixed by the web team on the HTML code of the webpage.
Mark as ignored: Ignore the issue. Use this option if you know the issue is, in fact, OK. Ignored issues are not included in subsequent scans and will not show up as broken.
Notes
The difference between Fixed and Ignore is that issues marked as Fixed are still included in future scans and can be flagged again if the error persists. Issues that are set to Ignore are permanently omitted from future scans and compliance scores.
Ignored links will appear on the scan again if the status of the link changes. For example, a link that was marked broken as 404 and ignored will reset if the same link gets a new Ok status of, for example, 200. If in the future that link starts returning a 404 error again, it will reappear on the broken links report.
Click HTML (a </> icon) to open the HTML code and locate the error in the code.
Tip: For non-HTML users, this is a great place to take a screenshot to send to the web developer for a permanent fix.
Click Highlight (a magnifying glass icon) to highlight the error on the webpage.
Note
Select HTML (a </> icon) instead if you see this message: Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Accessibility: Click the arrow to expand the field. Snippets from the HTML page are listed. Each issue gives the options to:
Mark as Reviewed: Click to indicate that the issue has been reviewed. for instructions on when it is ok to mark an issue as reviewed, visit How to review an accessibility issue.
Note
In the case of alt text snippets, be sure that the alt text is correctly repaired in the HTML code before you click Mark as Reviewed. This button indicates that the issue is resolved and it will not show up on subsequent scans. If it has not been actually fixed correctly, the compliance score gives a false result.
HTML (Less than/Greater than icon): Shows where in the code that this snippet is located.
Highlight (Magnifying glass icon): Highlights the issue on the webpage.
Note
Select HTML (a </> icon) instead if you see this message:
SEO (Search Engine Optimization): Shows the SEO Score and SEO Issues for the current page. If there are any errors, the See Issues buttonredirects to the Statistics page, where the errors can be fixed. For more information, visit Search Engine Optimization.
Performance: Shows any current performance errors. If there are any errors, the Show in Web Governancebutton redirects to the Performance page, where you can view all of the performance statistics for the page. For more information, visit Performance.
Statistics (pie chart icon)
Click to expand the window and viewpage statistics such as total visits.
Here you can view:
Page statistics
Total visits
Page views
Average time on page
Bounce rate.
Traffic sources
Search engines
Direct visits
Referring visits
Campaign visits
Social media visits.
For more information about the data shown in these fields, visit Statistics.
Heatmaps (flame icon)
Click to open the heatmap for the page. The heatmap is based on a sample of your total visitors.
Note
This button is only available in the web browser extension if you have installed Web Governance Heatmaps.
Scale: Cold (blue) to Warm (dark red). The heatmap visualizes the most and least popular areas of the page on a scale from warm (red) to cold (blue) with shades in between.
Display heatmap: Click to turn the heatmap display On or Off.
Device type: Choose a device to show heatmap data for.
Desktop and laptop devices
Tablet devices
Mobile devices
Heatmap type: Choose the type of user behavior that you want to track:
Move: The move map shows you where the users moved and paused their cursor across your site. Research suggests that there is a connection between the mouse movement and the location of viewer attention. This kind of heat map indicates the parts of the page that the user might be looking at and where their attention span is. This map is only available for desktop devices.
Click: The click map indicates where on your page that visitors click or tap on their devices. This kind of heat map shows the most frequently clicked areas, which can give some idea of what your visitors are trying to interact with.
Scroll: The scroll map shows how far the users scroll on the page. Dark red indicates the areas where most visitors scroll. This type of heat map can be used to see what information reaches the majority of your visitors, and is useful also for determining what data on the page is ignored or missed.
Heatmap type: This button only appears in the web browser extension if heatmaps is installed. Choose the browser that you want to track:
All (selects all browsers)
Firefox
Chrome
Safari
Microsoft Edge
Internet Explorer
Opera
Snapshot time: Click the drop-down arrow to select the timeframe for the heatmap:
Acquia does not track or collect data on pages that are not covered by the subscription, the scan only shows the results at the moment of the scan.
After issues are reviewed, it can take some time for the system to recognize them as reviewed. If you do a single-page scan immediately after you mark issues as Reviewed, the scan may not reflect the reviewed issues correctly.
If you turn off the option to Scan for broken links and images for a single page rescan, do not mark broken links and images as Reviewed because the system is instructed to ignore them and the changes will not save.
Provides the option to do a quick scan on a page using a different method from the Single-page scan that is available from within the platform.
This feature is ideal when you want to check compliance before you publish a web page, or if you need a quick analysis of a page that is already published.
Click for details about the viewing resolution and adjust the view for the current page.
Screen Resolution: Expand the section to adjust the following:
Choose device type for best viewing:
Desktop and laptop device
Tablet device
Mobile device
Create custom screen resolutions
Width: Click in the field and use the arrows to navigate up and down through the resolution choices.
Height: Click in the field and use the arrows to navigate up and down through the resolution choices.
Reset screen: Reset the resolution to the default value.
Most Visitors Resolutions: Expand the section to view the resolution settings used by the majority of visitors to the site.
View Options: Expand the section to view the options available:
Enable CSS: Click to turn this option OFF or ON to enable CSS.
Display HTML code: Click to turn this option OFF or ON to enable HTML code.
Vision Deficiencies:Click the drop-down arrow to select a vision deficiency. The page view adjusts accordingly.
None
Blurred Vision
Achromatopsia
Deuteranopia
Protanopia
Tritanopia
Toolkit (tools icon)
Click to view highlighting tools that provide information about the website structure and properties, as they relate to accessibility issues.
Note
Select HTML (a </> icon) instead if you see this message: Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Headings: Click to turn this option ON to investigate the header structure on the page.
Links: Click to turn this option ON to examine the links on the webpage.
Click to toggle the Links button ON.
A list of all links on the website opens.
Note
In some cases the highlight tool may not show a broken link. This can occur in the following instances:
The link is only present in the HTML
The link shows up in a minimized section
Click on a link in the list to see the location on the website.
Hover the cursor over a link on the page for more information about it.
Link Text
Link Title
Link URL
Aria-label
Link Length
Link Target
Click on a link on the page to see the link behavior as a user experiences it.
Open in Web Governance: (box with an arrow-out icon)
Click to redirect to the statistics view for the current page in the application.
Settings (gear icon)
This option shows settings for users, extensions, cache, and general information for the current page.
User Settings: Click to view the user settings:
Account: The name of the account.
Domains matching this URL: The domain name that matches the current URL.
Logout: Log out the user.
Extension Settings:
Left vs. Right-aligned extension: Click to toggle this option Left or Right. This determines the side of the page that the extension toolbar is on.
Prevent highlighting elements with issues inside content-editable div element: Click to toggle this option OFF or ON.
Automatically disable site's CSS if selected issue's element is hidden: Click to toggle this option OFF or ON.
Cache Settings: Click to expand this section.
Clear Cache: Click to clear the cache for the current page.
Note
This clears the HTML source code cache for the page, not the overlay from the web browser extension on the page.
Clear extension cache: click to clear the web browser extension cache. When you clear the cache, a popup message indicates that the action was successful.
Information: Click to expand this section.
Version: The current version of the web browser extension.
Logged in as: The username for the user that is currently logged in.
Page: The URL for the current page.
Domain: The Domain name for the current page.
Create Support Log: Click to create a support log. The log saves to Downloaded Files on the current device. Use this file if you encounter an issue with and need to attach it to a support ticket.
Close (X icon)
Click to close the toolbar.
Document tracking
The file extensions need to be entered, to match the files that will be scanned. If the file extension is not in the pre-loaded list, click the + button and add it to the new row.
Do not add a . (period) before the file extension
Delete any file extensions that are not used.
Use the web browser extension on external websites
Users who have the web browser extension toolbar installed can use the basic functionality on any external webpage. All options are not available. These are the basic functions that are available for anyone to use if they have the web browser extension installed:
Not found
This message indicates that the page is not a part of the user's paid domain package.
Single Page Scan
Click to start a single page scan on any external page that is not covered by the your subscription.
Note
The extension shows the results of the scan, it does not perform the scan.
This button shows the viewing resolution and offers options to adjust the view for the current page.
Toolkit (Tools icon)
Click to open the toolkit. This option allows a user to investigate page header structure and easily locate links on the current page.
Settings (gear icon)
Click to view user settings, manage extensions, clear the cache, and get general information about the current page.
Note
When you clear the cache, a popup message indicates that the action was successful.
Close (X icon)
Click to close the extension.
Troubleshooting
Page Not Found error
You should be able to open the extension directly from a page. If this error appears, it is possible that you are not logged in to the extension. Click the tools icon on the bottom of the extension toolbar and enter the user login credentials.
Note
The web browser extension does not yet support CSS selectors and therefore does not consider any user-defined CSS selectors when it highlights matches.
Disable the extension on external pages
To disable the extension, click the web browser extension icon (two blue square frames) on the browser toolbar.
Alternatively, click Close (X icon) on the extension toolbar.
Note
For the Extension to launch on an external page, for example a page that is not covered by your Web Governance account, you must manually click the Extension icon on the browser toolbar.
How to use the web browser extension
Introduction
The web browser extension allows non-admin users to quickly view and repair website issues. Many of the same sections from the Web Governance application are available, including SEO, statistics, accessibility, quality assurance, policies, heatmaps, and more. The web browser extension can also be used to view certain things about external websites.
This article provides instructions on how to manage a website with the web browser extension.
Instructions
This section provides instructions on how to find and use the features in the web browser extension.
Note
If this is the first time that a scan is done on the website, there might not be much data to compare with.
Content Issues (insect icon)
Click to view potential issues with error content, as identified by the most recent scan.
The information that is displayed is:
Scan Information: Click the arrow to expand the field. The field shows the date that the page was last crawled, and buttons to Start new scan and Show scanned source for the current page.
Start new scan: Click to start a scan on the current page. A rotating icon and the text, "Scan in progress" are shown until the scan is complete.
Show Scanned Source: Click to view the HTML source code on the current page. Search the HTML source code for a text string, or click X to close the HTML source code and return to the previous view.
Quality Assurance: Click the arrow to expand the field. The field shows a quick overview of the number of broken links, broken images, misspellings, and potential misspellings on the current page. If there are any errors, the See Issues button is visible. Click See Issues to open a window and view the errors in more detail.
Mark as fixed: Marks the issue as fixed. It will be included in subsequent scans and if the error returns, it will appear again in the broken links list. Select this option when the error is actually fixed by the web team on the HTML code of the webpage.
Mark as ignored: Ignore the issue. Use this option if you know the issue is, in fact, OK. Ignored issues are not included in subsequent scans and will not show up as broken.
Notes
The difference between Fixed and Ignore is that issues marked as Fixed are still included in future scans and can be flagged again if the error persists. Issues that are set to Ignore are permanently omitted from future scans and compliance scores.
Ignored links will appear on the scan again if the status of the link changes. For example, a link that was marked broken as 404 and ignored will reset if the same link gets a new Ok status of, for example, 200. If in the future that link starts returning a 404 error again, it will reappear on the broken links report.
Statistics (pie chart icon)
Click to expand the window and viewpage statistics such as total visits.
Here you can view:
Page statistics
Total visits
Page views
Average time on page
Bounce rate.
Traffic sources
Search engines
Direct visits
Referring visits
Campaign visits
Social media visits.
For more information about the data shown in these fields, visit Statistics.
Heatmaps (flame icon)
Click to open the heatmap for the page. The heatmap is based on a sample of your total visitors.
Note
This button is only available in the web browser extension if you have installed Web Governance Heatmaps.
Scale: Cold (blue) to Warm (dark red). The heatmap visualizes the most and least popular areas of the page on a scale from warm (red) to cold (blue) with shades in between.
Display heatmap: Click to turn the heatmap display On or Off.
Device type: Choose a device to show heatmap data for.
Desktop and laptop devices
Tablet devices
Mobile devices
Heatmap type: Choose the type of user behavior that you want to track:
Move: The move map shows you where the users moved and paused their cursor across your site. Research suggests that there is a connection between the mouse movement and the location of viewer attention. This kind of heat map indicates the parts of the page that the user might be looking at and where their attention span is. This map is only available for desktop devices.
Click: The click map indicates where on your page that visitors click or tap on their devices. This kind of heat map shows the most frequently clicked areas, which can give some idea of what your visitors are trying to interact with.
Scroll: The scroll map shows how far the users scroll on the page. Dark red indicates the areas where most visitors scroll. This type of heat map can be used to see what information reaches the majority of your visitors, and is useful also for determining what data on the page is ignored or missed.
Heatmap type: This button only appears in the web browser extension if heatmaps is installed. Choose the browser that you want to track:
All (selects all browsers)
Firefox
Chrome
Safari
Microsoft Edge
Internet Explorer
Opera
Snapshot time: Click the drop-down arrow to select the timeframe for the heatmap:
Acquia does not track or collect data on pages that are not covered by the subscription, the scan only shows the results at the moment of the scan.
After issues are reviewed, it can take some time for the system to recognize them as reviewed. If you do a single-page scan immediately after you mark issues as Reviewed, the scan may not reflect the reviewed issues correctly.
If you turn off the option to Scan for broken links and images for a single page rescan, do not mark broken links and images as Reviewed because the system is instructed to ignore them and the changes will not save.
Provides the option to do a quick scan on a page using a different method from the Single-page scan that is available from within the platform.
This feature is ideal when you want to check compliance before you publish a web page, or if you need a quick analysis of a page that is already published.
Click for details about the viewing resolution and adjust the view for the current page.
Screen Resolution: Expand the section to adjust the following:
Choose device type for best viewing:
Desktop and laptop device
Tablet device
Mobile device
Create custom screen resolutions
Width: Click in the field and use the arrows to navigate up and down through the resolution choices.
Height: Click in the field and use the arrows to navigate up and down through the resolution choices.
Reset screen: Reset the resolution to the default value.
Most Visitors Resolutions: Expand the section to view the resolution settings used by the majority of visitors to the site.
View Options: Expand the section to view the options available:
Enable CSS: Click to turn this option OFF or ON to enable CSS.
Display HTML code: Click to turn this option OFF or ON to enable HTML code.
Vision Deficiencies:Click the drop-down arrow to select a vision deficiency. The page view adjusts accordingly.
None
Blurred Vision
Achromatopsia
Deuteranopia
Protanopia
Tritanopia
Toolkit (tools icon)
Click to view highlighting tools that provide information about the website structure and properties, as they relate to accessibility issues.
Note
Select HTML (a </> icon) instead if you see this message: Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Headings: Click to turn this option ON to investigate the header structure on the page.
Links: Click to turn this option ON to examine the links on the webpage.
Click to toggle the Links button ON.
A list of all links on the website opens.
Note
In some cases the highlight tool may not show a broken link. This can occur in the following instances:
The link is only present in the HTML
The link shows up in a minimized section
Click on a link in the list to see the location on the website.
Hover the cursor over a link on the page for more information about it.
Link Text
Link Title
Link URL
Aria-label
Link Length
Link Target
Click on a link on the page to see the link behavior as a user experiences it.
Open in Web Governance: (box with an arrow-out icon)
Click to redirect to the statistics view for the current page in the application.
Settings (gear icon)
This option shows settings for users, extensions, cache, and general information for the current page.
User Settings: Click to view the user settings:
Account: The name of the account.
Domains matching this URL: The domain name that matches the current URL.
Logout: Log out the user.
Extension Settings:
Left vs. Right-aligned extension: Click to toggle this option Left or Right. This determines the side of the page that the extension toolbar is on.
Prevent highlighting elements with issues inside content-editable div element: Click to toggle this option OFF or ON.
Automatically disable site's CSS if selected issue's element is hidden: Click to toggle this option OFF or ON.
Cache Settings: Click to expand this section.
Clear Cache: Click to clear the cache for the current page.
Note
This clears the HTML source code cache for the page, not the overlay from the web browser extension on the page.
Clear extension cache: click to clear the web browser extension cache. When you clear the cache, a popup message indicates that the action was successful.
Information: Click to expand this section.
Version: The current version of the web browser extension.
Logged in as: The username for the user that is currently logged in.
Page: The URL for the current page.
Domain: The Domain name for the current page.
Create Support Log: Click to create a support log. The log saves to Downloaded Files on the current device. Use this file if you encounter an issue with and need to attach it to a support ticket.
Close (X icon)
Click to close the toolbar.
Document tracking
The file extensions need to be entered, to match the files that will be scanned. If the file extension is not in the pre-loaded list, click the + button and add it to the new row.
Do not add a . (period) before the file extension
Delete any file extensions that are not used.
Use the web browser extension on external websites
Users who have the web browser extension toolbar installed can use the basic functionality on any external webpage. All options are not available. These are the basic functions that are available for anyone to use if they have the web browser extension installed:
Not found
This message indicates that the page is not a part of the user's paid domain package.
Single Page Scan
Click to start a single page scan on any external page that is not covered by the your subscription.
Note
The extension shows the results of the scan, it does not perform the scan.
This button shows the viewing resolution and offers options to adjust the view for the current page.
Toolkit (Tools icon)
Click to open the toolkit. This option allows a user to investigate page header structure and easily locate links on the current page.
Settings (gear icon)
Click to view user settings, manage extensions, clear the cache, and get general information about the current page.
Note
When you clear the cache, a popup message indicates that the action was successful.
Close (X icon)
Click to close the extension.
Troubleshooting
Page Not Found error
You should be able to open the extension directly from a page. If this error appears, it is possible that you are not logged in to the extension. Click the tools icon on the bottom of the extension toolbar and enter the user login credentials.
Note
The web browser extension does not yet support CSS selectors and therefore does not consider any user-defined CSS selectors when it highlights matches.
Disable the extension on external pages
To disable the extension, click the web browser extension icon (two blue square frames) on the browser toolbar.
Alternatively, click Close (X icon) on the extension toolbar.
Note
For the Extension to launch on an external page, for example a page that is not covered by your Web Governance account, you must manually click the Extension icon on the browser toolbar.
Frequently asked questions
Frequently asked questions
Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Policies: Shows the Policies Score and Policy violations for the current page. If there are any errors, the See Issues button redirects to the Statistics page, where the errors can be fixed. For more information, visit Policies.
Web Governance
Once the Extension has been enabled with this method, the Extension launches every time you access a page on that domain. To turn it off, click the same icon again in the browser toolbar while on the domain.
It is not enough to click the X icon on the Extension itself - that will only close the Extension for the current session but it will launch again the next time you access the page on that site.
Did not find what you were looking for?
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Click HTML (a </> icon) to open the HTML code and locate the error in the code.
Tip: For non-HTML users, this is a great place to take a screenshot to send to the web developer for a permanent fix.
Click Highlight (a magnifying glass icon) to highlight the error on the webpage.
Note
Select HTML (a </> icon) instead if you see this message: Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Accessibility: Click the arrow to expand the field. Snippets from the HTML page are listed. Each issue gives the options to:
Mark as Reviewed: Click to indicate that the issue has been reviewed. for instructions on when it is ok to mark an issue as reviewed, visit How to review an accessibility issue.
Note
In the case of alt text snippets, be sure that the alt text is correctly repaired in the HTML code before you click Mark as Reviewed. This button indicates that the issue is resolved and it will not show up on subsequent scans. If it has not been actually fixed correctly, the compliance score gives a false result.
HTML (Less than/Greater than icon): Shows where in the code that this snippet is located.
Highlight (Magnifying glass icon): Highlights the issue on the webpage.
Note
Select HTML (a </> icon) instead if you see this message: Highlighting currently unavailable. The element isn't visually highlightable or the source code might have been changed by the time the page has loaded.
Policies: Shows the Policies Score and Policy violations for the current page. If there are any errors, the See Issues button redirects to the Statistics page, where the errors can be fixed. For more information, visit Policies.
SEO (Search Engine Optimization): Shows the SEO Score and SEO Issues for the current page. If there are any errors, the See Issues buttonredirects to the Statistics page, where the errors can be fixed. For more information, visit Search Engine Optimization.
Performance: Shows any current performance errors. If there are any errors, the Show in Web Governancebutton redirects to the Performance page, where you can view all of the performance statistics for the page. For more information, visit Performance.
Web Governance
Once the Extension has been enabled with this method, the Extension launches every time you access a page on that domain. To turn it off, click the same icon again in the browser toolbar while on the domain.
It is not enough to click the X icon on the Extension itself - that will only close the Extension for the current session but it will launch again the next time you access the page on that site.
Did not find what you were looking for?
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Web Governance